I have screwed up. I mean really. I have.
You want the story, don’t you? So here it is. The other day I was talking with one of my team members and I kind of promised something. I told that they’d get the thing as soon as something else is done, something else being sort of pushing project to a specific stage.
Well, that’s what I thought I said.
Because the true is I said something different. I kind of forgot to add the second part, this damn prerequisite.
Well, I might have added it but it doesn’t really matter.
It doesn’t matter because it doesn’t matter what I, as a manager, am trying to communicate. What counts is how the message is received. So I could either way said it like ten times but if I wasn’t able to deliver the message successfully so the team member actually hears it and understands it I could have just omitted it and it would have meant the same.
Basically, I have screwed up.
And I feel totally bad with that. The milk is spilled. If I’m lucky I can probably limit some damages, but then limiting damages doesn’t really sound positive, does it?
So while I sit in the corner and cry over my crappy leadership, take this lesson:
If you’re a manager it’s your damn fault. If someone fails to understand you it’s your fault, not theirs. If you think you communicate perfectly clear I still don’t give a damn. It’s your fault.
It’s not about you feeling well because you believe you kept your word. It’s about people being totally disappointed with you letting them down. You may say it starts being about feelings and not facts and you’ll be pretty damn right. But it doesn’t change the rules of the game.
It’s still your fault.
Letting people understand something else then you say is equally wrong as just lying to them.
It’s your fault.
Trying to get with your message to people and failing at it is the same.
And it’s your freaking fault.
So well, there’s no explanation I want to use. I’ve screwed up. I’ve let one person down and they won’t treat my word seriously for a longer time. Considering that it’s even possible to rebuild the trust which isn’t that obvious.
For that I’m both angry at myself and sad.