Given the fact that my most recent project is done for the client that lives in a galaxy far, far away (OK, just on the other end of Europe) an electronic Kanban / task board is a default. And yes, this means my heart bleeds as I’m an uncritical whiteboard lover.
It means that we’ve had a full whiteboard to use for different stuff and, as you may guess, it didn’t stay clear.
The big part of it is used for a happiness chart. The concept is very simple: everyone, at some point of every day, draws a happy / neutral / sad face in their row. The face refers to our general attitude toward the project during that day.
A typical question is how strictly we should treat “toward the project” part. Should issues unrelated to the project, or work in general, affect what we put in the happiness chart?
Hell, yes! Unless you are a robot and can fully isolate your private and professional lives. Interestingly enough, I know people who forget about their work in the very second they leave their workplace but I don’t know any that forget about their homes, families and friends when they enter it.
Now, should we fill the happiness chart at the beginning or at the end of a day?
Hell… um… it depends. We decided to do it at the beginning of the day or, more precisely, just after standup. This way we may consider it more a leading indicator than a lagging indicator. When a day has been good we likely see progress anyway. However, I would say that both approaches may work well. After all, you don’t look at the happiness chart in the context of a single day.
OK, fine, it seems funny but what can you learn from such a fuzzy tool?
A series of average-to-low moods from one person is an indicator that something is happening, either at work or outside. Either way a subtle inquiry may reveal a root cause and maybe open a couple of options of helping. If nothing else it gives you better understanding why someone is below their best.
By the way, one could say that if you all sit in the same room you will simply see this. Well, good luck with that. I’ve seen too many frustrated introverts, who look exactly the same as um… enthusiastic introverts. I’ve met too many very expressive extroverts, who seem to change their mood and attitude faster than you can track it. I don’t believe in “you will see it coming” any more.
By the same token you might understand better than one’s whining attitude is more of a pose than a real thing.
Another thing is looking for patterns. A complete set of low mood faces from the team simply yells “screw up, big time!” Something definitely went wrong. You may know it anyway but don’t take it for granted. In either case that’s definitely a call for help.
Especially happy set of faces tells a story about a major accomplishment even if it isn’t reflected at a task board. It might have been an especially painful blocker that’s just gone away or a risk that has been mitigated, etc.
Then, if you pay attention, you learn hell lot about what annoys people. Issues with video conferencing stuff, client’s presence at standup, scope being changed back and forth or what have you. You will hear such things being thrown into the air when people fill the happiness chart.
Given that you use happiness chart that looks a bit like calendar it also works great as planning tool. People can fill their planned days off. You can easily mark when the next retrospective happens, etc.
Finally, it’s fun to use it. The very first change that the team proposed was freedom in terms of what exactly is drawn on the board. The decisive thing is the color used (red for unhappy, blue for average, green for happy) but the picture may be pretty much whatever. After a week we’ve already had a devil, an angel, a Moomin (OK, it’s Groke), a pirate, a guy in a top hat, a giraffe, a cat… you already get it, right?
Our happiness chart became way more than simply a place where we mindlessly draw emoticons. It actually improves our moods a bit on the top of everything else I mentioned above.
By the way, it you want to play a little game look at the chart below. It describes average mood of the team (only people present on any given day). The possible results are anything between 100% (everyone was happy) and -100% (everyone was unhappy). Now, guess what might have been happening in the project and what kind of progress we were making.